Troubleshooting

Fix common generation, login, billing, upload, and media issues.

Campaign generation failed

Campaign generation can fail due to provider availability, malformed AI output, rate limits, or usage limits.

Website analysis can fail when a site blocks requests, redirects heavily, has little readable text, or exceeds size limits.

Image generation can fail due to provider outage, disabled feature flag, unsafe prompt, or exhausted visual credits.

Video generation can fail due to provider limits, cost caps, disabled provider settings, missing credits, or temporary outage.

Voiceover generation can fail when the provider is disabled, credentials are missing, or the script is invalid.

Script-timed captions estimate timing from known segments and may need review for final videos.

Billing issues can include checkout failures, missing portal links, webhook delays, or credit purchase delays.

Uploads can fail when the file type is unsupported or exceeds the configured size limit.